Not Once, But Four Consecutive J D Powers Awards for providing "An Outstanding Customer Service Experience."

Xerox has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience." This is the fourth consecutive year the company has achieved the esteemed certification for Excellence in Technology Service and Support.

"At Xerox, our mission is to become a trusted business partner with our customers by ensuring that they get the maximum value out of their Xerox products and solutions," said Bill Steenburgh, senior vice president, Xerox Services. "One of the best ways to ensure that we satisfy our customers is to meet - and exceed - the rigorous standards that come with the J.D. Power and Associates certification."

The Certified Technology Service and Support Program was developed by J.D. Power and Associates and the Technology Services Industry Association and is one of the customer service industry's most prestigious recognitions. Qualified companies must first pass the TSIA's Excellence in Service Operations audit conducted by on-site technical support experts over six days. Xerox's success in the audit phase allowed the company to enter the second research phase conducted by J.D. Power and Associates auditors who surveyed over 1,000 Xerox customers. Those surveys solidified Xerox as a leader in providing customer support satisfaction in 2006, 2007, 2008, and now 2009.

As a Premier Channel Partner, Magnum is proud to represent Xerox and carry their solutions. The best products, the best solutions, the most reliable equipment in the industry and it’s a winner all the way.

"We continue to be impressed by Xerox technology and operational efficiency, but even more so the commitment and professionalism of the technical service technicians," said Eric Northcutt, vice president of Mailing Services, Time Customer Service, Inc. "From our perspective, the Xerox Services organization is the industry benchmark for customer service and support - and at the end of the day, that means we succeed."

Earlier in 2009, Xerox Services was also awarded the Hall of Fame STAR Award from the TSIA for Lifetime Achievement for Service Excellence and the 2009 Aberdeen Industry Achievement Award for Service Excellence.

About Magnum Group Inc

Our teams work in the field of IT & Systems deployment using several platforms including Oracle, Apple, Microsoft and Xerox. We use our experience to provide extremely cost-efficient solutions to Small and Medium sized businesses including several Non-Profit Organizations.

We are the pioneers in HAAS – Hardware as a Service within the office equipment arena. On the software side, we were one of the first providers to embrace SAAS – Software as a Service and provide these cost-efficient solutions to our clients.

Our Green IT program is the only structured program available in the document management arena that encompasses software & hardware components which closely follow the “Go Green” tenets of Reduce, Re-Use & Recycle.

As a Xerox Office Solutions Partner, we are excited about the opportunity to provide the absolute best technology in printing and multi-function systems. We also see great opportunity to enable our clients to “go green” and provide easy ways to reduce paper usage and its associated expenses.

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